1. Introduction

Lisaline Lifescience Technologies Pvt Ltd (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, applications, and services, including WhatsApp-based communication.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• • Name
  • Phone number
  • Email address (if provided)
  • Location details

b. Communication Data

• • Messages sent via WhatsApp
  • Responses submitted through forms or chat flows

c. Technical Information

• • IP address
  • Browser type
  • Device information
  • Timestamp of interactions

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide customer support
• Send important updates via WhatsApp or other communication channels
• Process your requests and provide services
• Improve our services and user experience
• Maintain internal records

4. WhatsApp Communication

If you contact us via WhatsApp:

• You consent to receive messages related to your inquiry
• We only send messages:
  • In response to your request, or
  • Using approved message templates as per WhatsApp policies

We do not send unsolicited or spam messages.

5. Data Storage and Security

• Your data may be stored securely on our servers or third-party platforms
• We implement reasonable security measures to protect your data
• Access to your data is restricted to authorized personnel only

6. Sharing of Information

We do not sell or rent your personal data.

We may share data only with:

• Service providers assisting in operations (e.g., hosting, CRM)
• Legal authorities when required by law

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Request access to your data
• Request correction of your data
• Request deletion of your data

9. Data Deletion

To request deletion of your data, please contact us:

📧 Email: support@lisalineasia.com

We will process your request within 7 business days.

10. Cookies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

11. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp (by Meta). Your interaction with these services is also governed by their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

📧 Email: support@lisalineasia.com
🌐 Website: https://lisalineasia.com